Another Reason to Like JetBlue
Nice customer service column at Inc.com about how the JetBlue CEO has a habit of donning an apron and serving refreshments on his airplanes. "I get most of my ideas on flights like this one," (Dave) Neeleman said. "The customers tell me what they want." (link via Evhead.)
- posted by Amy @ 3/19/2004 09:37:00 AM